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CLINICDOTS HEALTHCARE PRIVACY POLICY

 

1. Introduction

CLINICDOTS HEALTHCARE (“CLINICDOTS”, “we”, “us”, or “our”) is a digital health technology provider that enables patients and healthcare providers to manage and exchange health information securely.

We do not provide medical advice, diagnosis, or treatment. Our role is limited to providing a technology platform that facilitates communication, record management, and healthcare workflows between users and healthcare professionals.

This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile applications, web platforms, and related services.

By using ClinicDots, you agree to the practices described in this Privacy Policy.

2. Scope

This Privacy Policy applies to:

  • Patients using the ClinicDots mobile application

  • Doctors and healthcare professionals using the platform

  • Clinics, hospitals, pharmacies, and laboratories

  • Administrative users and authorised stakeholders

It covers all interactions across mobile apps, web systems, dashboards, and integrated services.

3. Data Storage and Ownership

ClinicDots follows a user-controlled and decentralised data model.

  • Your personal and medical data is primarily stored locally on your device

  • CLINICDOTS does not centrally store your identifiable medical records by default

  • You have full control over how and when your data is shared

Data is shared only when you explicitly choose to:

  • Link your account with a clinic or healthcare provider

  • Book appointments or use consultation services

  • Share your Electronic Medical Records (EMR) via secure links

  • Upload or sync your data for healthcare services

Google Drive Backup

  • You may back up your data to your personal Google Drive account

  • This data is stored under your own Google account

  • Google’s privacy policy applies to such backups

  • CLINICDOTS does not access or control this data

4. Data We Collect

We collect data only when required to provide services or when you choose to share it.

4.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Date of birth and gender

  • Address (if provided)

  • Identification details (if required by healthcare providers)

4.2 Health Information

  • Medical history, conditions, allergies

  • Prescriptions and treatment details

  • Consultation records and notes

  • Lab reports, imaging, and uploaded documents

4.3 Technical Information

  • Device type and operating system

  • IP address

  • App usage data and logs

4.4 Usage Information

  • Appointment history

  • Communication records

  • Feature usage patterns

5. Legal Basis for Processing

We process your data based on:

  • Your consent

  • Service delivery requirements

  • Legal and regulatory obligations

  • Legitimate interests such as improving platform performance

  • Emergency or vital interest situations

6. How We Use Your Data

Your data is used only when necessary to provide services you choose to use.

We may use your data to:

  • Create and manage user accounts

  • Enable appointment booking and consultations

  • Allow healthcare providers to access shared records

  • Facilitate communication between users and providers

  • Send notifications, reminders, and updates

  • Improve platform performance and user experience

  • Comply with legal or public health requirements

ClinicDots does not access or use your medical data independently without your action.

7. Data Sharing and Disclosure

  • We do not sell or rent your personal data

  • Data sharing occurs only with your consent or action

Your data may be shared with:

  • Healthcare providers – for treatment and consultation

  • Clinics and hospitals – for operational coordination

  • Laboratories and pharmacies – for test and prescription workflows

  • Service providers – for technical services (under strict agreements)

  • Legal authorities – when required by law

  • Emergency services – in critical situations

Healthcare providers act as data controllers, and CLINICDOTS acts as a technology platform and data processor.

8. Data Retention

  • Data remains on your device unless shared by you

  • Shared data may be retained by healthcare providers as per legal requirements

  • We do not retain personal data longer than necessary

  • Inactive accounts may be anonymised or deleted

9. Data Security

We implement strong security measures, including:

  • Encryption of data in transit and at rest

  • Role-based access control

  • Secure authentication mechanisms

  • Continuous monitoring and security protocols

Users are responsible for protecting their login credentials.

10. App Permissions

ClinicDots may request the following permissions:

  • Storage – to upload and store medical records

  • Camera – to scan or capture documents

  • Location (optional) – to find nearby healthcare providers

You can manage permissions through your device settings.

11. Your Rights

Depending on your location, you may have the right to:

  • Access your data

  • Request deletion of your data

  • Withdraw consent

  • Request data portability

  • Object to certain processing activities

To exercise your rights, contact: info@clinicdots.com

12. Data Deletion

You may request deletion of your account and data by:

  • Using account settings (if available), or

  • Contacting us via email

Upon verification, we will delete or anonymise your data, except where retention is required by law.

13. Children’s Privacy

  • ClinicDots is intended for users aged 18 and above

  • If used by minors, it must be under the supervision of a parent or guardian

  • We do not knowingly collect data from children without proper authorisation

14. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain session functionality

  • Analyse usage

  • Improve platform performance

You may control cookies via browser settings.

15. Third-Party Services

We may integrate with third-party services such as:

  • Cloud hosting providers

  • Messaging and communication tools

  • Analytics services

These providers operate under their own privacy policies.

16. International Data Transfers

  • When you share data with healthcare providers or use certain services, your data may be transferred across regions

  • We ensure appropriate safeguards are in place to protect your data

17. Data Breach Notification

  • In case of a data breach, we will comply with applicable laws and notify affected users and authorities where required

18. Clinical Disclaimer

  • CLINICDOTS is not a healthcare provider

  • All medical decisions, advice, and treatments are the responsibility of licensed healthcare professionals

  • We do not verify or control clinical content

19. Updates to This Policy

  • This Privacy Policy may be updated periodically

  • Users will be notified of significant changes via the app or email

  • Continued use indicates acceptance of updates

20. Contact Us

CLINICDOTS HEALTHCARE